Published on 12/1/2024

Secure AI Negotation: SaleSnip’s Foolproof Approach

Paul Koeck

Co-Founder

You might have seen alarming stories like this one, where an AI mistakenly offered to sell a car for just $1. Scenarios like these are every business owner's nightmare.

So, why does this happen? The answer lies in the inherent vulnerabilities of most AI systems, including prompt injection attacks. A cleverly crafted prompt can trick an AI into performing actions it wasn’t programmed for, such as drastically lowering a price. When an AI has unchecked control over critical decisions like pricing, things can quickly spiral out of control.

At SaleSnip, we recognized this risk early on and made security a cornerstone of our platform. Here’s why SaleSnip is the most secure solution for price negotiation chatbots:

We Don’t Let AI Decide Pricing

Let’s be clear: while our AI is intelligent, we’ve intentionally limited its power where it matters most - pricing decisions. Instead of letting the AI set or change prices, we’ve developed a complex algorithm that ensures all price-related decisions stay within your set thresholds.

Here’s the key difference: the AI in SaleSnip acts as a communicator, not a decision-maker. It crafts polite, engaging messages, but the actual pricing logic is handled by our secure, well-tested algorithm.

How SaleSnip Keeps You Secure: Step-by-Step

Here’s how our secure pricing workflow ensures that no AI attack can affect your business:

1. The Visitor Sends a Message
   A customer interacts with the SaleSnip chat widget, making a request such as offering a price, accepting the current price, or changing the quantity.

2. AI Processes the Message
   The AI interprets the user’s intent (e.g., making an offer) and extracts key details like the proposed amount and other contextual variables.

3. AI Sends Data to the Algorithm
   If the customer is negotiating, the extracted data is sent to our custom algorithm. This is where the magic happens—our algorithm evaluates all factors to calculate the optimal counteroffer.

4. The Algorithm Decides the Counteroffer
   Using a secure, rules-based approach, the algorithm ensures that any counteroffer stays within your pre-set thresholds and meets your business goals.

5. AI Communicates the Decision
   Finally, the AI crafts a user-friendly message around the algorithm’s decision and sends it back to the customer. At no point does the AI have the authority to alter the price.

Why This Approach is Foolproof

By separating AI from decision-making authority, SaleSnip eliminates vulnerabilities like:

• Prompt Injection Attacks: Malicious prompts can’t override pricing decisions since the AI never has direct control over prices.
• Context Overflows: Even if a conversation grows long and complex, our algorithm ensures that pricing remains grounded in your rules.
• Human Error in Oversight: Our algorithm operates strictly within your thresholds, minimizing risks caused by mistakes in setup or monitoring.